- 08:30 – 18:30
- 08:30 – 18:30
- 08:30 – 18:30
- 08:30 – 18:30
- 08:30 – 18:30
- Weekends/Bank Holidays
How to make an appointment
Please call our main switchboard number on 0115-9208615 to book an appointment.
Urgent cases are seen on the day. If your condition is non-urgent, you can normally expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.Please note that we also have online booking. To do this you need to register for this service at reception.
Wherever possible, patients should make every attempt to attend surgery but if you are seriously ill or disabled, the doctor will visit you at home. Please ring the surgery, before 10.30am if possible, and be prepared to answer a few questions to help the doctor assess how urgent the visit is.
What do I do in an emergency
If you are in need of emergency treatment which requires hospital care e.g. severe chest pain or breathing problems, (heart attacks, non-responding angina, severe asthma/copd), please call 999 for an ambulance.
For lesser medical problems please call the surgery during surgery times (before 6.30 PM). During the out of hours the calls are diverted at present to the out of hours providers.
Or visit the NHS Urgent Care Centre on London Road (next to the BBC), a nurse-led with drop-in service offering health advice, information and treatment of minor ailments by experienced NHS nurses and doctors can be present. This service replaced the Wlk-In Centre and has the ability to do xrays if necessary on patients over 5 years old if necessary.
It is open 365 days a year from 8am — 9pm.
NHS Direct has been replaced by 111 for the purposes medical enquiries and out of hours call handling. Click on the logo to find out more.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
Typetalk or textphone
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you’ve typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone’s display or computer.
Your local pharmacy can also offer you advice, and treatment for a range of minor ailments. Under Pharmacy First Scheme if you are exempt from prescription charges you will be able to get the same medicines the GP would have prescribed free of charge for head lice, temperature/fever, sore throat, earache, teething pain and pain relief for toothache. To access the service go to your local Pharmacy First pharmacist (look out for posters, leaflets and window stickers for your nearest one).
PHARMACY FIRST PHARMACY FIRST PHARMACY FIRST
Are you or your children suffering
• Sore Throat
• Teething Pain
• Insect bites/stings
• Warts and veruccas
• Athlete’s foot
• Vaginal Thrush
How do I join the Pharmacy First scheme?
If you go to any participating pharmacy in Nottingham City, and ask to join the Pharmacy First scheme the staff will be pleased to help you. Look out for the Pharmacy First sticker on the door, or a poster in store, which indicates that they are participating in the scheme.
The pharmacy staff will ask if you are exempt from prescription charges. If you are, then they will ask to see the evidence you would normally provide when you have a prescription from the doctor.
They will then ask for your details, including your name, address, postcode, date of birth and the name of your doctor. All this information will be added to a voucher book. You can also register all the eligible members of your family living at the same address as well. You will be asked to sign the voucher book which you will be given to keep.
If you are a parent or guardian of a child (under 16 years old) you may register your child with a participating pharmacy, even if you pay for prescriptions. He/She will need to be with you when you see the pharmacist.
Once you have registered with a pharmacy you are then free to use any of the pharmacies in Nottingham City whenever you need help, advice or medicines for future health problems, which are covered under the Pharmacy First
How does Pharmacy First work?
Once you have registered, the pharmacist will talk with you and offer advice, and if appropriate treat you with the same medicines as your Doctor would have chosen.
What if I don’t want to use Pharmacy First?
If you do not want to use Pharmacy First your surgery will make an appointment in the normal way.
What if the Pharmacist thinks I need to see the Doctor or Nurse?
The Pharmacist will decide if they can treat you or whether you should see a Doctor or Nurse.
If they think you need to see the Doctor or Nurse, the Pharmacist will provide you with a referral slip for you to take to your surgery. This will indicate to your surgery that you have already been to the pharmacy, and the reason you have been referred to them. You may be considering seeing your Doctor because of any of the above problems.
Pharmacy First offers you the chance to see your pharmacist without an appointment and if necessary, get the same medicines your Doctor would have given you for the problems.
Your Pharmacist is a qualified healthcare professional who can help with your health problems.
Can I join Pharmacy First?
Yes, if you are registered with a doctor in Nottingham City and you are exempt from
If you pay for your prescriptions, the pharmacist will still be able to help you with your health problems, but you will need to pay for any medicines supplied. No treatment can be provided for children of less than 3 months of age under the scheme. Babies less than 3 months old should always be treated by their GP.