Friends and Family Dec 2018




Some Of The Comments

Lovely polite
I pressed the wrong number , it’s 1 as I’d recommend friends n family to queens bower surgery , 1

Was quick to see the dr no waiting
“[1/2] The reception staff go that xtra stride to help the patients and get us to see the right person, service or
advice. The front desk is the hub of the sur”
Always helpful , and try to fit you in to see a doctor

[1/2] Friendly helpful staff, you are on the ball with letting us know if

Very nice doctor

Friendly , helpful receptionists. Not always easy to get an appointment but that’s the same at all surgeries. All in all a very nice practice

Friendly and helpful environment
[1/4] The nurse I saw today was very good but she is not a member of QBS staff. She is working as a “locum” which means there is no continuity of care as it co

Always seen quickley. Feel valued as a patient. Great staff. Like the ease of checking in screen but also patients not pressurised to use it if not confortable


Yes i gave that answer because i was treated well and not like a number thanks
[1/2] Despite the high demands and pressures on this surgery it does not reflect on the care you are given. Every single effort is made to resolve pain discomf
I find the staff very helpful and always friendly and go out of the way to make appts when really needed
The nurse was pleasant and attend to me with professionalism

The nurse that assisted me was helpful and informative . thanks
They are so good
[2/2] rvice. Receptionists lovely & helpful as always

Staff always polite and helpful Docs ok as well
Every always ok staff always helpful thanks
Very helpful when possible

Always kind and helpful.
[1/2] The receptionists are excellent for they are the first port of call to get the appointment. Docs are really efficient. Good communication skills. Very ki
Friendly staff.

Lovely receptionists doctor yasmin very nice and patient

Friendly helpful puts you at ease
Helpful friendly staff…usually give appointment without too much of a wait…
Reception staff lovely, always try to get you an appointment, doctor very helpful and takes time to listen to you .
Friendly staff and never normally a issue getting to see a GP.

the nurse was very good

Kind helpful staff and doctor

Friendly service and always available for appointments
Nice friendly receptionist, pleasant nurse
Very helpful and very good reception and very friendly

T feel like you’re helping me i really appreciate it to be healthy as possible is my goal



Thank you for your feedback. There is a mention of the nurses being locums.

Most of then nurses we use are coming in regularly be they nurse practitioner or nurse. They have have been around for months.

In terms of getting back to messages we do try to get back to people soon.

There are different pressures as is the nature of General Practice with some patients being very ill which may mean that we cannot always get back straight away.



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