Friends and Family February 2019

 

Some of the comments

[1/2] always very help full and go out of your way to get me in as soon as posable and alway send me reminders of my appointments the doc.s and reseption staff
[1/2] I gave that response to your text,because I have always found the receptionists the nurses and doctors,pleasant helpful and accomodating,in their service
[1/2] Yes first of all a nice warm welcome  from the receptionist.
The doctor was very nice and listened and also the nurse I saw there was really nice and fri
[1/4] Dr arya is always kind and  caring towards me, he always trys to ge
[1/2] always very help full and go out of your way to get me in as soon as posable and alway send me reminders of my appointments the doc.s and reseption staff
[1/2] I gave that response to your text,because I have always found the receptionists the nurses and doctors,pleasant helpful and accomodating,in their service
[1/2] Yes first of all a nice warm welcome  from the receptionist.
The doctor was very nice and listened and also the nurse I saw there was really nice and fri
[1/4] Dr arya is always kind and  caring towards me, he always trys to ge
[2/4] hat I have previously been about.

Was informed by locum that only had 10 minutes, this had not been explained when I have visited previously and discus

10 minutes is not enough for one appointment
Always available for appointments and the staff are very friendly. Thankyou for a great service..
Always good service
Always helpful, friendly and efficient .
Always responsive, appointments given for children is outstanding
Appoiontment was at 12.40 didnt get seen till gone 1.30 should be more doctors on receptionist it brilliant though
As a family we get good service and support from the staff and Dr.too
As always, flexible, considerate and caring staff.
As usual first class service from reception to doctors
Because all the doctors and nurses including  the    reception staff are very     helpful
Because I was seen to straight away
Because most of my family and friends have registered with a doctor.
Because we feel you do your best to look after us when we are not well.
Because you look after your paitionts
Can’t remember his name, but the doctor was brilliant, friendly and very knowledgeable.
Delightful staff
Efficient reception ladies. Had chance to chat to locum, didn’t feel rushed & seen on time by locum & nurse.
Excellent service very caring and take the time to listen to you as a patient . They work miracles in what are difficult times .
Fast and efficient but never rushed. Always helpful.
First class service as always
Friendly and helpful and good service
Friendly and helpful staff
Great at getting appointments and very thorough consultation and advice given today
Great team great surgery
I feel that all my needs were satisfied thank you
I have been looked after well for many years.Hope it continues.
I have been with the surgery many years and I have had no problems with the surgery and  the staff  are very good indeed
I have no problem with the surgery…always helpful and efficient
I saw Dr arya today and he listened to me
I was there today and friendly atmosphere staff are nice warm welcome cup of tea would be nice lol
I’ve been a patient for a very long time and as always received a caring prompt and efficient service
Satisfaction
Secured appointment very quickly. Nurse Practitioner was very friendly and professional.x
Sorry waiting time for today’s assortment
Staff always helpful and polite will try to get you appointments as soon as possible
Staff are friendly and efficient gp’s listen to patients. I never feel rushed in an appointment. Their service to patients is excellent
staff are very pleasant and help full
The locum was excellent and she address my issues very well. Thanks
Very helpful
[2/4] hat I have previously been about.

Was informed by locum that only had 10 minutes, this had not been explained when I have visited previously and discus

10 minutes is not enough for one appointment
Always available for appointments and the staff are very friendly. Thankyou for a great service… Mr johal
Always good service
Always helpful, friendly and efficient .
Always responsive, appointments given for children is outstanding
Appoiontment was at 12.40 didnt get seen till gone 1.30 should be more doctors on receptionist it brilliant though
As a family we get good service and support from the staff and Dr.too
As always, flexible, considerate and caring staff.
As usual first class service from reception to doctors
Because all the doctors and nurses including  the    reception staff are very     helpful
Because I was seen to straight away
Because most of my family and friends have registered with a doctor.
Because we feel you do your best to look after us when we are not well.
Because you look after your paitionts
Can’t remember his name, but the doctor was brilliant, friendly and very knowledgeable.
Delightful staff
Efficient reception ladies. Had chance to chat to locum, didn’t feel rushed & seen on time by locum & nurse.
Excellent service very caring and take the time to listen to you as a patient . They work miracles in what are difficult times .
Fast and efficient but never rushed. Always helpful.
First class service as always
Friendly and helpful and good service
Friendly and helpful staff
Great at getting appointments and very thorough consultation and advice given today
Great team great surgery
I feel that all my needs were satisfied thank you
I have been looked after well for many years.Hope it continues.
I have been with the surgery many years and I have had no problems with the surgery and  the staff  are very good indeed
I have no problem with the surgery…always helpful and efficient
I saw Dr arya today and he listened to me
I was there today and friendly atmosphere staff are nice warm welcome cup of tea would be nice lol
I’ve been a patient for a very long time and as always received a caring prompt and efficient service
Satisfaction
Secured appointment very quickly. Nurse Practitioner was very friendly and professional.x
Sorry waiting time for today’s assortment
Staff always helpful and polite will try to get you appointments as soon as possible
Staff are friendly and efficient gp’s listen to patients. I never feel rushed in an appointment. Their service to patients is excellent
staff are very pleasant and help full
The locum was excellent and she address my issues very well. Thanks
Very helpful

 

Response

Some of the comments were as above. Thanks for the comments.

There were a couple of comments about the waiting times when waiting for some of the appointments.

I am sorry for the wait. It is sometimes made harder by complex emergencies or peoples with problems at the start of the surgery

Increasingly people who present with conditions which should be going to hospital are coming to the surgery

e.g. chest pain, being clammy,sweaty etc. Sometimes people have multiple problems and I do try to accomodate these to

give a holistic approach. There was a comment about not phoning back the same day. I am afraid that these can

be affected by patients with emergency problems and the nature of your problem. We do try to get back the same day but

this is not always possible.

Comments are closed.